Product Information:
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 1 - 2 business days of processing and production time for your order to ship out.
HOW LONG IS THE SHIPPING TIME?
Average time: 5 – 12 days business days
There are circumstances that are out of control (natural
disasters, holidays, weather, etc) that may cause shipping
postponements. While most packages will arrive on time, there may be
circumstances and delays that our carriers may experience. For this
reason, we do not guarantee the exact delivery time; the delivery issue
is the responsibility of the shipping company.
CAN I CANCEL MY ORDER?
You are able to cancel
your order with no penalty! You must cancel your order 24 hours after
creating it for the cancellation to be applied. If the item has already
shipped. All you need to do is send us an email with the subject line
"CANCEL".
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have
misspelled or auto-filled your address incorrectly, simply reply to
your order confirmation email and give us the correct information.
Notify us immediately via email. If the address is wrong, we can correct
this within 24 hours.
MY ITEM ARRIVED DAMAGED
We do ship every item
with extra padding. Despite this, our customers report that around 1 in
1000 products arrives damaged due to mail service mistreatment.
If this happens to you, please contact us with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)
Refund Policy: Your Satisfaction Is Our PriorityWelcome to VeelaFashion! We understand that your satisfaction is the cornerstone of our success, which is why we offer a clear and flexible refund policy to ensure your peace of mind and complete confidence while shopping with us.We believe you deserve the best shopping experience possible. If anything doesn’t meet your expectations, we are here to resolve the issue quickly and easily.Hassle-Free Money-Back Guarantee 100% • We promise a full refund if you’re not satisfied with the product within 30 days of receiving it, no matter the reason. • Our refund process is quick, straightforward, and stress-free.What Do We Offer You? 1. Full Refund: If you’re unhappy with your product for any reason. 2. No Annoying Questions: We trust you and won’t ask for complicated justifications for your request. 3. Risk-Free Shopping: We aim to provide a premium shopping experience with guaranteed satisfaction.How to Request a Refund? 1. Reach Out to Us Easily: • Send your request via email: Veelafashion9@gmail.com. • Provide your order number and (optional) reason for the refund. • If the product is defective or damaged, please attach a photo for verification. 2. Return the Product: • If necessary, we’ll provide the return address and simple instructions for sending back the product. • If the issue is our fault (e.g., wrong or defective product), we will cover all return shipping costs. 3. Receive Your Money Promptly: • Once we receive and inspect the product (if applicable), we will process your refund within 2-5 business days. • Refunds will be issued using the original payment method.Additional Benefits for Your Convenience. • We Cover Return Costs: If there’s an error on our end or the product is defective, we will bear the full cost of returns. • No Delays or Complications: We ensure a smooth and fast refund process. • Free Replacements: Prefer a replacement? We’ll send it at no additional cost.No Exceptions: We Value Every Customer. • Whether your product is big or small, simple or complex, we are here to guarantee your 100% satisfaction. • We believe building a lasting relationship with our customers is more important than anything else.Why Trust VeelaFashion? • Full Transparency: Trust begins with clarity. Every step of the refund process will be handled with complete transparency. • Customers First: Our goal is not only to ensure you’re happy with the product but also with every aspect of our service. • Speed and Flexibility: We are committed to making the refund process easy and fast, saving your time and effort. Contact Us Now. • Email: Veelafashion9@gmail.com • Customer Support Hours: Daily from 8:00 AM to 12:00 PM.Thank you for choosing VeelaFashion, where we always strive to provide an exceptional shopping experience that satisfies you in every detail. Your satisfaction is our top priority, and your trust means the world to us. If you need any assistance or have any questions, don’t hesitate to reach out. We are here to support you and ensure your comfort because you deserve nothing but the best. Thank you for being part of the VeelaFashion family.